Shipping & Exchanges

Shipping

At Zylo Steps, all orders are handcrafted before they make it out of our doors. Your juttis are handcrafted, thoroughly inspected and packed so that they can make the journey safely.

We know that getting a new pair is a part of the experience, which's why we want you to make it as easy as possible from the time you order it until it's at your doorstep. Upon confirmation of order and dispatch, it will be sent to the address you entered at the time of purchase.

Your package is carefully packed so your juttis are kept safe, and the extra little touches that put a special smile on Zylo Steps' faces when you receive your pair.

Track Your Order

Wondering where your Zylo Steps are?

After you place an order, you can use our Track Your Order section to see if your order was dispatched and follow its delivery.

[TRACK MY ORDER]

Please contact our Customer Service Department if you have any questions about your shipment or if you notice any problems with your delivery with your order information.

Exchanges

No Return. No Refund. Only Exchange.

We want your Zylo Steps to fit just perfectly! We know at times the size won't always work out and when it doesn't we're willing to do an exchange.

The exchange can be requested within 10 days of delivery if the product is in line with the conditions outlined below.

Exchange Conditions

  • ●The juttis are unused and have not been worn.
  • ●The product is in its original condition.
  • ●The original packaging has been retained.
  • ●The pair does not have any marks, damage, or signs of wear.
  • ●The exchange request is made within 10 days of delivery.
These conditions ensure that the exchange process is smooth and that each pair is dealt with in a manner befitting their sensitivity.

Need a Different Size?

The right pair sometimes requires the right fit as well.

I have Zylo Steps that do not fit as it was described, I can submit an exchange request within 10 days of the order placed. Please leave the pair unused and safe until your exchange has been processed.

Additionally, we suggest taking a look at our Size Guide and measuring your foot carefully before ordering. Just a few minutes longer to size may make the initial step a lot more comfortable.

[REQUEST EXCHANGE]

Received the Wrong or Damaged Product?

Care is always taken when checking and packing each order, but if you find the product or your pair is damaged, please get back to our customer support team at the earliest opportunity.

When contacting us, please provide the order information and photos of the problem to help us understand the problem quickly. The concern will be taken in hand and our team will see you through the next steps.

A Note About Handmade Products

Each Zylo Steps jutti has the essence of the hands that created it. Due to the hand-crafted nature of our shoes, there can be slight variations in colour, texture, stitching and features from one shoe to another.

It is these fine nuances that make all handmade shoes special and make each pair unique. At Zylo Steps, we feel like the handmade pair's journey doesn't stop once it leaves our hands. It is with you, it is step by step.

Handcrafted with care. Designed to be worn, loved and passed on.